Prices

All the prices shown on theblackswan.online include value-added tax. Customs duties will be added if the items are sent to the out of India. Credit cards or other charges and fees are not included. However, this kind of information will always be fully disclosed before the end of the purchase.

Delivery

We always try to ship your order as soon as possible, so you can expect the item to arrive within 1-6 business days after your order. For all orders, a freight rate will be added based on the applicable freight rates on our website.

 theblackswan.online  cannot be held liable for delays by the selected freight company. In the case of very delayed (several days) deliveries, theblackswan.online  will, of course, send a new delivery free of charge.

All items are delivered only as long as a stock is available and reservations are made for back orders and expired items.

We always take reservations for printing errors, inventory errors and price changes.

Return/Refund policy

You have the right to cancel and return your order within 7 days after you receive it, for any reason and with no justification.

You are obligated to return the item in the same condition and quantity as it is received.  Returned items must not be used or damaged and must be returned in their original packaging. You must bear the costs of returning the item yourself.

For refund, please provide information related to your identity and invoice number.  Additionally, you need to provide your registration and account number, and the amount will be refunded as soon as possible.

Exchanging an item     

Any item can be exchanged within 7 days. You must pay the fee for goods returned.

You are required to return the item in substantially the same condition and quantity as it is received.

Items returned must not be used or damaged and must be returned in their original packaging.

Goods returned are provided by stating your name, invoice number and item you want instead.

Goods can only be exchanged for items at the same or lower price (so we pay you back the difference). If you want a product at a higher price, please submit a new order.

Incorrect/wrong Address or unpatched package

If you enter an incorrect address or information that causes the freight company to fail to deliver your package or you do not pick up your package within the specified time, you will be charged for a shipping fee.

It is your duty as a customer to check and make sure you have entered the correct information so that the selected freight company can successfully deliver your package.

Credit card payment

theblackswan.online  accepts the following credit cards:

–  Visa (debit & Credit)

– Mastercard (debit & Credit)

– American Express

In the payment phase, you will be informed which products you ordered as well as the total price.

When you choose to go to checkout, you will be taken to an encrypted and secured server where you enter the following:

– Credit card number

– Expiration date

– Card Verification Value (CVV,  found on your card)

– 3D security

theblackswan.online  uses PayPal for all transactions – fee is applied, but paid by the company.

Then press ‘Approve’.

The amount is deducted from your account, when the item is shipped from theblackswan.online 

If you do not fill these fields correctly, theblackswan.online  will not be able to complete your order.

When we get your order, you will receive a confirmation via e-mail, where you can print out your invoice.

If you want an invoice sent via mail, please write an e-mail to shop@theblackswan.online 

Security

Once you have added the items you want to your shopping cart and you would like to pay, you will automatically be directed to a secure server.

From here, all communication takes place between you and the server encrypted with SSL (Secure Sockets Layer) encryption.

This encryption ensures that no one can access or interfere with the information you enter.

The transmission itself is approved by PayPal and ensures the greatest possible security concerning the transaction.

Privacy Policy

In order to register at theblackswan.online , the following information is required:

– Name

– Address

– Phone number

– Email address

We register your personal information to deliver your order.

This information is registered and stored for five years. After this time period, the information will be deleted.

When collecting your personal information on our website, we want to ensure that we have your consent and for this reason you are precisely informed regarding the type of the collected information and why we ask for the particular information.

The data controller of theblackswan.online  has access to the information that is registered about you.

We do not store customer information encrypted. We do not transmit customer information/data encrypted. Any information provided to theblackswan.online  is not transmitted or sold in any way to third parties, and we do not register any sensitive personal information

By registering at theblackswan.online , you are always entitled to object to the registration. You also have the right to evaluate what information is registered about you.

These rights are in accordance with the Act on Processing of Personal Data, and you can contact theblackswan.online  by e-mail contact@theblackswan.online 

Trademarks & copyright

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, images, product names or trademarks presented on the website without prior written consent from theblackswan.online . These terms and conditions are subject to the laws of India and any dispute related to the website, it services or these terms and conditions shall be settled by the courts of India.

Disclaimer about content and product availability

theblackswan.online  does its utmost to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither theblackswan.online , nor any employee or representative can be held liable for damages from the use of this website or the products sold here.

Cookies

theblackswan.online  uses cookies for the purpose of optimizing the site and its functionality, thus making the visit as easy as possible for you.

However, we only use cookies for general optimization of the website, and we do not register the data on you personally.

You can delete cookies from your computer at any time, depending on your browser.

Log statistics

We use a log statistics at theblackswan.online  which means that a statistics system collects information that can provide a statistical view of how many visitors we have, where they come from, etc. The log statistics are only used for optimizing theblackswan.online