You need to login to submit query

Please click HERE

Sorry, we will not be able to modify the order now. However, you can cancel the order and place a new one. Please click HERE if you wish to cancel your order.

Click HERE to cancel an order

Please click HERE to return your order. 

TheBlackswan.online offers a ‘7 DAYS FREE RETURN SERVICE’ within 7 days of order delivery. If you are unable to raise a return request, it may be because your product has crossed the 7-day return window.

Also, as per theblackswan.online policy, the following products are not eligible for returns:

Please note:

For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to our account we will initiate refund within 2 working days.
The expected timelines are as below:

– Net-Banking: 7 business days
– Debit Card /Credit Card: 7 business days

Please click HERE to update your contact details. 

You can reset your password HERE. Reach out to us if you face any issues.